The Day before the Interview
1. Research about the job and the company
Given that we all know there are so many call centers in the country today, it is a must that you can convince the interviewer of a call center company that it is your personal decision (even if not really at all) that you have chosen their company over a hundred of other companies. In call centers, the employee turnover is always an issue and they prefer to hire people who will stay in the company for a longer period of time.
You can do this by doing a background research about the company. Survey the company through friends or get information online. You should at least know the company’s vision and mission statements. It will sound more impressive if you can also tell your interviewer the last time their company has won an award or recognition. You can actually use this as one of your reasons why you are interested in their company. Employers, or interviewers, like to know that you have made the effort to know their company, and it enables you to contribute to conversations in the interview.
In doing the research about the company, you might as well learn more about the trade or the call center industry. It will show more confidence if you know more, plus the impression you are giving them in an interview.
It is also advisable that you make a simple outline of the company’s history, products and/or services, and stability. It will serve as your guide as you give your answer but try to minimize the use of it during the interview. It is more helpful while you wait for your turn in the lobby on the day of the interview.
2. Formulate your answers for the possible interview questions